• Checking into the hotel occurs after registration of the guest by the administrator at the reception desk upon presenting a personal identity document of the guest.
• Check-in time 02:00 PM. Check-out time 12:00 PM
• Children up to 6 years old accompanied by adults are accommodated at no charge without additional sleeping accommodation provided.
• Hotel rates are paid at the reception desk during the registration of the guest or in advance.
• When finishing their stay at the complex, guests shall inform the Accommodation Office by phone or at the reception desk.
• Breakfast time in the restaurant: from 07:30 AM to 10:00 AM; the Restaurant works until 11:00 PM

Dear guests, in order to provide comfortable and safe rest of all our guests, the following is FORBIDDEN in FORTETSYA HETMANA complex:

• Accommodation with animals.
• Consuming food or drinks taken along in general public areas of the complex.
• Smoking in the suite and places not designed for smoking. The fine is UAH 1,000.
• Bringing unauthorised persons to the complex territory without notifying the hotel administrator.
• Violating public order after 11:00 PM.
• Please, adhere to fire safety rules.
• In case of fire in the suite, please inform the Front Office Administrator immediately (internal phone No. 100) or any other employee of the establishment.
• In case of loss or damage of property, the cost of damage inflicted shall be compensated to the complex.
• For safekeeping valuable things, all hotel suites are equipped with individual safe boxes.
• In order to manage possible problems of hotel suite inventory, the Guest shall inform the administration of the complex in case of revealing damage of equipment, furniture or components in the suite. Administration of the complex reserves the right to visit the suite without securing approval of the guest in case of occurrence of smoke, fire, flooding, upon the guest’s violation of Accommodation Rules, public order, rules of using domestic appliances.

Dear guests, we would be grateful for complying with these rules. In case of violation of these rules, the administration of the complex reserves the right to evict the guest without returning the costs of accommodation and other services.

Best price warranty: When booking a suite on our website, you can be certain to receive the best possible rate.

Children up to 6 years old accompanied by adults are accommodated at no charge without additional sleeping accommodation provided.
Accommodation with animals is forbidden.